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Bloom offers FREE Royal Mail (First Class) delivery. Parcels are despatched 1 business day after placing your order. For delivery, allow 3 - 5 business days after despatch. Contact customer service if your parcel doesn't arrive within 7 business days. Royal Mail will leave a RED 'attempted delivery' card if no-one is home. Check with your neighbours and your 'safe place' for post (i.e. under stairs) before contacting us.

Delivery

Using PayPal, Bloom will take payment for Goods (ordered via the Online Shop) at the time the order is placed and not at the time of despatching Goods. Goods will only be processed for delivery once PayPal has completed payment in full. Bloom offers 1 default delivery option and UK Mail (courier) is available on request:

1. Royal Mail’s (First Class) service is one of the most popular postal
    services and great value for money, First Class aims to deliver your
    package within 3 - 5 working days, but delays can occur from time to
    time. If your order does not arrive within 7 working days please email
    customer service (Customers@BloomTeas.co.uk).

2. UK Mail ensures your parcel is delivered within normal working
    hours by close of business on the next working day. Its online tracking is
    the fastest way to find out where your shipment is, with real-time details.
    Full track and trace with online POD including signature allows us to
    follow your parcel as it speeds through the City Link Network to you.

SAME DAY DESPATCH
Goods ordered before midday (12H00 GMT) on weekdays only (except UK public holidays) may be processed for despatch the same day. Orders placed after midday (12H00 GMT) will be processd for despatch the next working day. Bloom will endeavour to process orders within 2 working days.

DELIVERY TIMES
Delivery times can vary by postcode and a non trackable FREE delivery service (Royal Mail First Class) cannot guarantee delivery. Bloom will use all reasonable endeavours to ensure delivery timescales are maintained, but note Bloom's responsibility for delivering Goods ordered ends once the goods are collected by the carrier (refer to RISK OF LOSS). Bloom shall not be responsible for despatched items that are delayed by the chosen carrier, especially during peak delivery periods (e.g. Christmas) or during adverse weather conditions and Force Majeure. 

Returns Cont.

Any Goods delivered to you, which may be faulty or damaged, can be returned to us free of charge. Please send Goods “AS IS” in the original packaging (for Bloom to review) and kindly include a covering note stating whether you want a full refund or replacement.

TELEPHONE
+44 (0) 203 489 8404 (Office hours: 09H00 – 17H00 Monday to Friday)

EMAIL
Customers@BloomTeas.co.uk

OR WRITE TO
Bloom Teas Limited
14 Hanover Street
Hanover Square
London
W1S 1YH
United Kingdom

...

DELIVERY COST
The delivery cost is calculated by weight and volume and by default the Royal Mail option is pre-selected. The delivery cost displayed is in pounds sterling (£ / GBP).

INTERNATIONAL DELIVERIES (COMING SOON)
For international door-to-door delivery we request you contact us for a quote for a cost-effective service that’s reliable with end-to-end tracking. Bloom is not responsible for any Import Duties or additional shipping payments (i.e. goods release) for Goods despatched outside the UK. Charges may be payable by the customer upon receipt of delivery and should be investigated prior to ordering from Bloom’s Online Shop. Bloom advises all customers to make a note of their respective order number(s) for any queries relating to the aforementioned.

RISK OF LOSS
All items purchased from Bloom are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our transfer of Goods to the chosen carrier (e.g. DHL).

Returns

You have the right to cancel your order within 24 hours of placing that order. To cancel your order, please contact Customer Service (details follow) and we will endeavour to issue a full refund. If your Goods have already been processed for despatch and cannot be reversed, then you will have to wait for delivery of the cancelled Goods, which you must return 'AS IS' before a refund can be issued. Kindly return any Goods you may consider unsatisfactory within 7 days of the date of purchase. Any costs incurred for posting the Goods back to Bloom will be at the customer’s expense and returned Goods will only be accepted in the original packaging. Subject to the aforementioned a refund will be issued.

Complaints

Bloom takes any complaints seriously and would prefer you call us in person to discuss any grievance. Bloom wishes that all of our customers are happy with the products and services we provide.

Any ‘feedback’ that may help us improve our products and services would be greatly appreciated. Please remember we are a very small business, but we will do our very best to make you happy.

TELEPHONE
+44 (0) 203 489 8404 (Office hours: 09H00 – 17H00 Monday to Friday)

EMAIL
Customers@BloomTeas.co.uk

OR WRITE TO
Bloom Teas Limited
14 Hanover Street
Hanover Square
London
W1S 1YH
United Kingdom

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